Answers about ordering, payment, delivery, returns and your account.
Choose products, add them to your cart and check out. You can order with or without an account. After paying via Mollie you receive an email confirmation.
No. Guest checkout is available. An account is handy to save addresses and orders.
The shop is available in Dutch, French and English. Switch language at the top right.
There is no store-wide minimum spend. Some items have a minimum quantity (e.g. a bag or roll length), shown on the product page.
Yes. Your cart stays in the browser. With an account we attach it to your profile.
Once payment is received the order goes into processing. Email us immediately with your order number (BD…) and we will see what is still possible.
Contact us as soon as possible with your order number. If the supplier has not processed it yet, we can often cancel. Otherwise the withdrawal right applies after delivery.
In the confirmation email and under My account → Orders. It starts with BD.
Yes. At checkout you enter a delivery address. The billing address can be different.
Yes. Consumers and businesses can order. For B2B rates, apply for a business account.
Yes. Catalogue, filters, cart and checkout work on mobile.
For a large or complex list, use the contact form. Include article numbers or a cart overview.
We use Mollie: Bancontact, credit card, bank transfer and iDEAL where available.
Upfront, when you place the order. We only forward the order after successful payment.
Not by default. B2B customers do receive an invoice (PDF/UBL) after payment.
Yes. Payment runs through Mollie. We do not store your card details.
The order stays open until the session expires. Retry via the payment link or place the order again. If unsure, email us with the time.
In euro (EUR).
Yes. You get a confirmation email. Status is visible in your account; B2B customers get an invoice.
No, we do not add extra fees for Bancontact or card.
Discounts sit on your account or as a global offer, not as a checkout code. Current deals are under Offers.
Email us with both references. We check with Mollie and refund the extra amount.
We deliver in Belgium, to the address you enter at checkout.
Below €150 (subtotal excl. VAT) shipping is €50. From €150 delivery is free.
From €150 subtotal excluding VAT.
It depends on supplier stock. 'In stock' items leave sooner; 'on order' can take longer. Exact timing follows after confirmation.
Once the shipment leaves we pass on tracking if the carrier provides it.
The carrier follows their usual process (card, pickup point or a new attempt). Keep your phone available.
No. badkamerdeals.be is an online shop: we deliver to your address via our partners.
Yes, including radiators, boilers and bathroom furniture. Extra handling can affect the lead time.
Not always. Items can come from different warehouses and arrive in more than one shipment.
By default to the threshold / ground floor, unless the carrier agrees otherwise.
A fixed date is not always possible. Add a preference in the notes; we pass it on where we can.
Note the damage on receipt, take photos and email us with your order number. We open a case with the supplier/carrier.
According to the latest sync the item is sufficiently available at the supplier. The shop shows a stock bucket, not a live second-by-second count.
The item is not (sufficiently) in stock and is ordered from the supplier. Lead time is longer.
There is still stock, but not much. Order promptly if you need the item.
We intentionally show buckets. At checkout we live-check whether the order can still go through.
The cart does not always cap quantity; checkout checks availability. Excess may mean a partial shipment or a message from us.
Prices and stock buckets are synced periodically. The card shows the last known class.
We contact you for an alternative, a partial delivery or a refund of that item.
We cannot reserve without payment. A paid order locks the line with the supplier.
Yes, the same buckets. Physical stock sits with the wholesaler, not in our own shop.
From professional distribution (e.g. STG). You order online; we forward the order and arrange delivery.
Cards show the price incl. VAT. The product page also shows the excl. VAT price.
21% in Belgium by default, unless stated otherwise.
Some items (pipe, insulation, screws) use unit ST, M or bag. The minimum quantity is on the product.
That is the pack minimum (e.g. bag of 5 or 50 m roll) when the price is per piece/metre. We snap to a valid quantity.
We apply a fair margin on the professional net price. Always compare incl. VAT and delivery.
Email us. An obvious error does not bind us to that price; we offer the correct price or cancellation.
Not automatically. For large volumes, ask for a B2B account or a quote.
A global or personal discount is applied automatically at checkout, after margin, on the excl. VAT price.
No. We sell materials. Installation is yours or your fitter's.
Yes, they follow the supplier. The cart price is recalculated at checkout.
Yes, 14 days for most online consumer purchases, with legal exceptions (custom, opened hygiene products, etc.).
Email us via the form or info@badkamerdeals.be with your order number. We send the procedure.
Unused, complete and in the original packaging, unless it is a defect.
For withdrawal usually you, unless the item is wrong or defective. See the terms.
After receipt and check, via the same payment method, within the legal period.
Legal warranty applies. Brand factory warranty is on top. Report defects immediately with photos and your order number.
Email us the same day with photos. We arrange exchange or return at no extra cost to you.
No. Damage from incorrect fitting is outside product warranty. Use a professional if you are unsure.
Usually not: it is a legal exception to the withdrawal right.
On the Returns and Terms pages.
Order history, saved addresses and any account discount. B2B gets invoice and UBL.
Use 'Forgot password' on the login page. You get a reset link by email.
Register as a company with company name and VAT number. We approve manually.
Usually a few business days. Meanwhile you can already order as a consumer.
Yes, especially for approved B2B accounts (PDF and UBL). Enter your details correctly at checkout.
Yes, under My account → Addresses.
Yes, in your account. Guest orders can later be linked if you register with the same email.
Yes. Email us via the form. We delete or anonymise what the law allows, keeping invoices where required.
No, for any business with a valid Belgian VAT number, after approval.
Account discount sits on top of the normal price. Combining it with a temporary offer depends on that offer.
Every brand currently visible in the catalogue. The brands page updates automatically when a brand appears or disappears.
On the product page, under Documents, if the supplier provides a PDF.
They come from supplier data. If you doubt a size or connection, email us with the article number.
Not every item has imagery from the wholesaler. You can still order; ask us for extra info if needed.
We are happy to point to size, series and article number. For a full install check, use a professional.
Yes, search by brand, article number or EAN, then filter.
Send the article number or EAN via the form. If our supplier carries it, we will see if we can add it.
We show the catalogue language version. If a translation is missing, the shop falls back to Dutch.
Yes: sanitary, heating, pipes, fittings, ventilation and install materials — more than 30,000 items.
We sell brands from professional distribution (e.g. Geberit, Hansgrohe, Viega, Vasco, Stelrad — depending on what is currently visible).
Via the contact form, email or phone on business days. The form sends a confirmation to your inbox.
Customer service: Monday–Friday 9:00–17:00. The webshop is open 24/7.
We reply as soon as we can, usually within one to two business days.
No, we work online with home delivery. The Ghent address is the company address.
Email us with order number, photos and a short explanation. We handle complaints in writing.
Yes, briefly by email. For a full design, work with an architect or installer.
Only if you tick it at checkout or registration. Unsubscribe via the email link or by contacting us.
Contact and delivery details, orders, payment status (via Mollie) and optional account data. Details are in the privacy policy.
Yes, e.g. for cart, language and login. More on the cookies page.
Yes. Email us; you have rights of access, correction, restriction and deletion where the law allows.
Only with parties needed for the order: payment (Mollie), supplier and carrier, and hosting. We do not sell addresses.
Login uses secure authentication. Choose a strong password and do not share it.
Orders are intended for adults or with a parent/guardian's consent.
Belgian law. Disputes go to the competent Belgian courts, without prejudice to mandatory consumer rules.
badkamerdeals.be, Mellestraat 43, 9050 Ghent, VAT BE 0695.597.094. Also in the footer and privacy policy.
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